Refund Policy

At SMART SOLUTION L.L.C, we are committed to delivering high-quality SEO and digital marketing services with transparency, integrity, and customer satisfaction at the heart of our work. This Refund Policy outlines when refunds may be considered and how to request one.

1. Covered Services

This policy applies to the following services:

SEO Campaign Management
Google Ads / PPC Setup & Optimization
Local SEO & GMB Optimization
Content Strategy & Development
Social Media Marketing
Website Performance Audits

2. Refund Conditions

Refunds are limited and only considered under specific conditions:

a) Non-Delivery of Service

If no service has been initiated within 15 business days of payment, and no explanation or communication has been provided, a full or partial refund may be reviewed.

b) Service Not Rendered as Promised

If deliverables are not provided as outlined in a signed agreement or written scope — and the client has fully cooperated — SMART SOLUTION L.L.C will assess the situation. When appropriate, we may offer revisions or a partial refund based on undelivered components.

c) Client Cancellations

If a client cancels after work has begun, a pro-rated refund may be issued, based on:

Work completed to date
Resources already allocated
External costs incurred (e.g., ad spend, third-party tools)

3. Non-Refundable Items

Due to the labor-intensive and intangible nature of digital services, the following items are strictly non-refundable:

SEO services (e.g., backlinks, optimization, audits)
Google Ads or social media campaign setup
Consulting hours or strategy sessions
Monthly retainer fees (once the billing cycle has started)
Delivered digital assets (content, copywriting, graphics, etc.)

Note: SEO and digital marketing results depend on external factors such as search engine algorithms and market competition. Performance-based refunds are not offered.

4. Requesting a Refund

To request a refund, please contact us via:

Phone: ‪(478) 207-7465‬
Email: help@smartsolutionga.com

Include the following:

Full Name
Contact Number
Service purchased or Invoice Number
Reason for the refund request and any supporting documentation

Refund requests must be submitted within 7 calendar days of the last deliverable. Requests after this period will not be accepted.

5. Refund Processing

If your refund is approved, it will be issued to your original payment method within 10 business days. Processing time may vary based on your financial institution.

6. Dispute Policy

We encourage all clients to contact us at ‪(478) 207-7465‬ to resolve any issues before initiating a chargeback.

Unauthorized chargebacks without prior communication may result in:

Immediate service termination
Collection/recovery actions
Denial of future services

We aim to resolve disputes professionally and in good faith.

7. Policy Revisions

SMART SOLUTION L.L.C reserves the right to revise this Refund Policy at any time. The most current version will always be available via our official communication channels. Continued use of our services constitutes acceptance of the updated policy.